You are at the ID stage

Before the check and after it: verification at Jetsetspins Casino

The licence asks us to know who plays here, so we confirm your identity once; the review takes about 19 hours.

UK licensed and auditedOperating under licence 53135-9267-R-885459 from the UK Gambling Commission since 2012, audited by eCOGRA, GLI and SIQ.

You are mid-check

Read the check before you send anything

Useful the moment a withdrawal sits on hold and you want to know what is being checked.

Operator

Jetsetspins Casino Ltd

Regulator

UK Gambling Commission

Review time

19 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Passing first time

From held withdrawal to cleared file

Removes the worry that one blurry corner will send your file back to the start.

The four clear edges

Photograph your passport, driving licence or national ID card flat, in daylight, with no glare on the laminate. Keep all four edges and the photo page inside the frame.

Send the paper version

Send a bill, bank statement or council letter from the last three months showing your name and home address. Screenshots of an app usually fail.

A wallet instead of a card

Confirm the card or wallet you used with a photo or a statement page naming you. Hide the long card number; the first six and last four are plenty.

A single upload

Send the lot through the secure upload at once and note the reference. Someone replies by e-mail within about 19 hours.

Three papers

A clear copy in place of a rejected one

Worth opening before you photograph anything, so the first copy is the one that is accepted.

Proof of identity

ConfirmsYour name, face and date of birth

Copy must showPhoto page, all corners, no glare

Proof of address

ConfirmsWhere you live today

Copy must showYour name and address, dated within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name on the account, number partly hidden

Your first payout

The four trigger points for a check

You will see which four moments bring the document request and what each one asks of you.

Your first cash-out request

Because your licence requires identity to be confirmed before money leaves, the very first payout request opens the check. Expect proof of identity and proof of address, sent to [email protected].

A freshly added method

A card or wallet that has not yet been matched to your name brings a fresh check, as the licence treats every new route of money as one to confirm. Payment method confirmation is the usual ask.

Mismatch, then pause

Where the name, birth date or address on your account differs from the paper you send, the check pauses until both agree. Tell the team which detail is wrong and send a document that matches.

Raise the limit, show the papers

Asking for a higher deposit limit brings a check, since a bigger spend calls for a clearer picture of your circumstances. Identity and address documents are requested together in that case.

Why does the casino ask where my money comes from?

Holding a licence from the UK Gambling Commission (53135-9267-R-885459) means money going through the account must be accounted for. The source of funds request is a routine step against money laundering and says nothing about you personally — many players answer it in a single reply.

Depending on your answer, the team may ask for one or more of the following:

Recent bank statement
Payslip or employer letter
Tax or income record
Proof of savings
Sale or inheritance paperwork

Send it right and it clears

Expired at the edges. A document past its expiry date no longer proves who you are today, so the reviewer has no choice but to send it back. Request a current copy from the issuer Re-send both sides once it arrives

Cropped or edited scans? Anything trimmed, brightened or stitched together looks altered to a reviewer, and screenshots hide the parts that prove the source. Photograph the whole page flat Skip filters, crops and stitch-ups

Proof of address gone stale. Address paper usually has to be recent, so an old bill or a stale letter falls outside what the reviewer can accept. Pick a statement dated within weeks Use a copy showing your full name and address

Six straight answers

The six questions players send most

Nineteen hours is the usual turnaround here, so each answer below is tuned to that pace.

When will you ask me to prove who I am?+

The licence points to one deadline: identity is confirmed before the first withdrawal leaves the account. Earlier requests at registration or at the first deposit are possible, so the check can land sooner than that.

Is this casino licensed, and by whom are you supervised?+

Yes. The UK Gambling Commission is the regulator behind every rule on this page, holding licence number 53135-9267-R-885459. That supervision is why a check exists at all.

Is the source of funds request a routine part of the licence?+

It is. Money laundering rules attached to the licence require it, so the question reaches ordinary players and not only unusual ones. Nothing in the request suggests you have done anything wrong.

How safe are my documents once they reach you?+

Files cross a 256-bit SSL connection and are opened only by the team that runs the check. Anything you want to ask about the copy we keep goes to [email protected].

Will you request the same documents a second time?+

Sometimes, yes. A pass does not always last forever: if the document expires or the address on it changes, the file is asked for again. Keeping the originals nearby makes a repeat easy.

Can I send my documents from my phone?+

Yes. A photograph taken in daylight, with the whole page in shot, is read the same way as a scan. Should an upload stall, write to [email protected] and the team will pick it up.