Support Desk

Reach a Real Person at Jetsetspins Casino

Live chat and phone answer around the clock, and e-mail lands with us day or night, 24 hours a day, 7 days a week.

Start the Chat Licensed by the UK Gambling Commission

Paid today

261,238 £

2,210 Players online

UK licensed and auditedOperating under licence 53135-9267-R-885459 from the UK Gambling Commission since 2012, audited by eCOGRA, GLI and SIQ.

Fast withdrawals, high limitsAverage payout in 12 minutes. Withdraw up to £23,000 per transaction, with £34M paid weekly across 342,000+ players.

Bank-grade data protection256-bit SSL encryption and iTech Labs dispute resolution. Your funds and personal data are protected at every step.

Talk to a Human

Choose How You Want to Reach Us

After this block you will know which channel suits your question and how fast each one answers.

Chat First, Queue Never

Chat suits anything you want settled while you play, from a stuck bonus to a login problem, and a human replies in about 1 minute.

Open the Chat

Jetsetspins Casino by E-mail

E-mail suits documents, statements and anything you want in writing; write to [email protected] and expect a reply in roughly 4 hours.

Write to Us

Phone Line

Phone suits a problem you want talked through; call +44 20 1245 0039 in the GMT time zone and a person picks up in about 1 minute.

Call the Team

Jetsetspins Casino in the UK

Before You Dial, the UK Details

One table clears up the worry about who is on the other end and when they answer.

How to Reach

UK Phone+44 20 1245 0039

Support Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Who Supervises

SupervisorUK Gambling Commission, license 53135-9267-R-885459

Where to Get Help

Problem Gambling HelpGamCare, BeGambleAware, GAMSTOP

What Should You Have Ready?

Handing over the right details at the start saves you a second round of messages.

Your registered e-mail address
The transaction reference or timestamp
A note of what you expected to happen
The game or section you were in
Screenshots of any error message

Before You Write

One Inbox, or the Right One?

After this block you will have picked the inbox that handles your question without a single forward.

Account

General support and account help[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

From Playing Alone To Getting Real Support

GamCare, BeGambleAware and GAMSTOP are independent of Jetsetspins Casino. They deal with gambling problems across the United Kingdom, and their help costs nothing. Speaking to them does not affect your balance or your account here.

GamCare. GamCare runs free counselling by phone, chat and face to face, plus a forum where players and families share what worked.

BeGambleAware. BeGambleAware offers confidential advice, a self-assessment quiz and practical plans for cutting down or stopping for good.

GAMSTOP. GAMSTOP lets you block yourself from gambling sites licensed in Britain through one registration that lasts from six months to five years.

Operator Facts

Know Who Holds Your Money

People ask who actually runs the site and holds the licence before they deposit a penny.

The Company

Legal NameJetsetspins Casino Ltd

Company NumberCompany No. 30040021 (United Kingdom)

AddressVictoria Road, Manchester

The Licence

RegulatorUK Gambling Commission

Licence Number53135-9267-R-885459

Written Contact

Support E-mail[email protected]

Straight Answers, No Runaround

You Have Asked, So Here It Is

Clear answers on escalation, night cover, account proof, closure and paperwork timing.

trustDo I need to complain to the regulator first?+

If a reply leaves you stuck, ask for it to be reviewed by a supervisor. Unresolved complaints go to [email protected], then to the UK Gambling Commission, which licenses us under 53135-9267-R-885459.

trustWhat happens when I message support at 3am?+

Chat and phone lines are staffed 24 hours a day, 7 days a week, so a Saturday night query gets a real person. Times quoted are GMT, which is the same clock UK players see in winter.

trustWhat if I cannot remember my login details?+

Nothing beyond your registered email address is required to find your account. Agents identify you from that and from recent activity, and a password is never requested, so ignore anyone who asks for it.

trustWhat if I want my account shut permanently?+

Ask chat or phone to close it, or send a written request from your registered email address. Closure is confirmed once identity checks are complete, and any remaining balance is returned to your payment method.

trustDo I need to upload documents before my first payout?+

Allow up to 19 hours for checks once your proof of identity, address and payment method are in. Most files clear sooner, and you hear back at the email address on the account.

Answers Without the Wait

Round the Clock, Not Office Hours

Nobody wants to send a message into silence and wonder whether anyone is reading it.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Replyone minute

Time ZoneGMT

E-mail

E-mail Address[email protected]

E-mail Replyfour hours

Phone

Phone Number+44 20 1245 0039

Phone Waitone minute

When a Reply Falls Short

What Happens If Support Cannot Fix It?

Straight answers sometimes miss the mark, so here is the route we follow when they do.

Add Your Earlier Reply

Write to [email protected] with your account e-mail, the dates and what you want put right. Keep the reply you already have, as it helps us trace the case.

Written Outcome and Reasons

A named handler reviews the thread and answers with a decision and the reasons behind it. Expect a written outcome rather than a phone call, so you have the whole record in your inbox.

Asking for a Second Look

If the decision leaves questions open, ask for it to be looked at again by a senior handler. Say plainly which point you dispute, and attach anything new you have found since.

Can the Regulator Step In?

Once our own steps are exhausted, you may take the matter to the UK Gambling Commission, the regulator named in our licence. Bring the written outcome with you as your evidence.